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Orders & fulfillment Easy ~10 min to build

Alert the team when a customer requests a return

Tag the order and ping support when a return is requested through Shopify's self-serve returns, so nobody misses the approval queue.

Trigger: A customer requests a return.

What it does

  1. Catch the return request
  2. Tag the order
  3. Notify support

Tools involved: Shopify Flow · Make · Slack

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How to build it

Shopify Flow Recommended

Trigger: Return requested

Conditions

  • None

Actions

  1. Add order tags: return-requested
  2. Send Slack message to #support with the order name and return reason

Pair it with a "Return approved" or "Return declined" workflow that removes the tag.

Get it: Shopify Flow

Make

  1. Shopify > Watch events (advanced), Event topic RETURNS_REQUEST
  2. Slack > Send a Message

Build it in Make

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